Terms of Service

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

Mascotly AI lets you create a voice-enabled mascot for your website. We crawl pages you specify, compile a knowledge base, and provide an embed script visitors can use to talk to your mascot. Features, limits, and availability may change as we improve the product.

3. Your account and content

You must provide accurate information when creating a mascot, including a valid email address and website URL you are authorized to use. You are responsible for activity under your account and for keeping access credentials secure. Notify us at info@ticekralt.com if you suspect unauthorized access.

You retain ownership of content you submit (such as mascot images and website content we crawl). You grant us a limited license to use that content solely to provide and improve the Service, including crawling, indexing, and generating mascot responses.

You represent that you have the rights to submit content and to allow us to crawl and process your website. You must not use the Service to infringe others' rights, upload unlawful material, or misrepresent your affiliation with any person or organization.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or deceptive purposes
• Attempt to bypass usage limits, security measures, or access controls
• Reverse engineer, scrape, or overload the Service except as permitted by law
• Use the mascot to generate content that violates applicable law or third-party rights
• Resell or sublicense the Service without our written consent

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a risk to the Service or other users.

5. Subscriptions and billing

Paid plans are billed in advance on a recurring basis through Stripe. Prices and included credits are listed on our pricing page and may change with reasonable notice. Changes apply to future billing periods, not retroactively to the current period.

By subscribing, you authorize us and Stripe to charge applicable fees and taxes. Failed payments may result in suspension until resolved. Usage beyond included credits may incur additional charges as described at checkout or on the pricing page.

6. Cancellation and refunds

You may cancel a paid subscription at any time through your billing portal or by contacting info@ticekralt.com. Cancellation takes effect at the end of the current billing period. You will retain access until that period ends.

Fees are non-refundable except where required by applicable law. We do not provide prorated refunds for partial billing periods.

7. Free tier

We may offer a free tier with limited credits and features. Free-tier mascots may be suspended or removed at our discretion, including for inactivity, abuse, or operational reasons. We are not obligated to maintain free-tier access indefinitely.

8. Third-party services

The Service relies on third-party providers, including OpenAI for voice processing and Stripe for payments. Your use of those features may also be subject to their terms. We are not responsible for third-party services outside our reasonable control.

9. Privacy and data processing

Our Privacy Policy describes how we handle personal data. If you use Mascotly AI in a business context and process personal data of your website visitors through the embed, our Data Processing Agreement applies and is incorporated into these Terms by reference.

You are responsible for providing any notices and obtaining any consents required on your website for visitors who interact with your mascot, including microphone access and voice processing.

10. Intellectual property

We own the Service, including software, branding, and documentation, except for content you provide. You may not use our trademarks without permission. Feedback you provide may be used by us without obligation or compensation.

11. Disclaimers

The Service is provided "as is" and "as available." Mascot responses are generated automatically and may be inaccurate or incomplete. You should not rely on the mascot as a substitute for professional advice. We disclaim warranties to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, Tice Kralt will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising from the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim, or EUR 100 if you have not paid fees.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or willful misconduct.

13. Changes to the Service and Terms

We may modify the Service or these Terms from time to time. We will post updated Terms on this page and update the "Last updated" date. Material changes to paid subscriptions will be communicated with reasonable notice where required. Continued use after changes take effect constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. Disputes will be submitted to the competent courts in the Netherlands, unless mandatory consumer protection laws in your country require otherwise.

15. Contact

Questions about these Terms:
Tice Kralt (KvK 71553967)
Email: info@ticekralt.com